Chapter XVI
All work
§ 16Case study

Dental & Medical Front Desk

Booked, confirmed, and reactivated patients — without a phone ringing off the hook.

A front-desk automation for practices: it books and confirms appointments, fills cancellations from a waitlist, runs recall and reactivation campaigns, and captures intake and insurance details — so the schedule stays full and the front desk stays sane.

Dental practicesMedical & specialty clinicsVeterinary

The problem

The front desk is drowning — phones ringing, patients waiting, no-shows leaving gaps, and lapsed patients never followed up. Every empty chair is lost revenue, and overflow calls go unanswered during the busiest hours.

What we build

  • 24/7 booking and confirmation across phone, text, and web.
  • Automated waitlist fill so cancellations don't become empty chairs.
  • Recall and reactivation campaigns that bring lapsed patients back.
  • Digital intake forms and insurance details captured before the visit.
  • Overflow call handling so no patient hits a busy signal.

The outcome

Fuller
schedule
Fewer
empty chairs
Reactivated
lapsed patients

The build

ClaudeVoice & SMSSchedulingSupabase

Every build is designed around your firm. We start with the one process worth automating, prove it on your real numbers, and expand from there.

P. 10
Epilogue

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