Privacy Policy

1. Introduction

Novel LLC ("Novel," "we," "us," or "our") respects your privacy and is committed to protecting the personal and financial information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at novel-advisors.com, our client portal, and our bookkeeping, AI consulting, and advisory services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, business name, and mailing address provided through our contact forms, onboarding process, or client portal.
• Financial Information: Bank account details, credit card information, transaction records, financial statements, and tax documents shared in connection with our bookkeeping and advisory services.
• Payment Information: Billing details processed through our payment processor, Stripe. We do not store your full credit card number on our servers.
• Usage Data: Information about how you interact with our website and portal, including IP address, browser type, pages visited, and access times.
• Communications: Records of correspondence between you and Novel, including emails, chat messages, and call notes.

3. How We Use Your Information

• Provide, maintain, and improve our bookkeeping, AI consulting, and advisory services
• Process payments and send invoices
• Communicate with you about your account, services, and updates
• Generate financial reports, statements, and analysis on your behalf
• Provide AI-powered insights and recommendations for your business
• Comply with legal and regulatory obligations
• Protect against fraud and unauthorized access

4. Third-Party Services

We use the following third-party services to operate our business:

• Supabase: Database hosting and authentication for our client portal
• Stripe: Payment processing for invoices and subscriptions
• QuickBooks Online (Intuit): Accounting and bookkeeping platform
• Vercel: Website hosting
• AI Service Providers: We may use AI tools to assist in delivering consulting and advisory services. Your data is never used to train third-party AI models.

Each third-party provider has its own privacy policy governing the use of your information. We only share the minimum data necessary for each service to function.

5. Data Security

We implement industry-standard security measures to protect your information, including encrypted data transmission (TLS/SSL), secure authentication, and access controls. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal and financial information for as long as necessary to provide our services and comply with legal obligations. Financial records are retained for a minimum of seven (7) years in accordance with IRS guidelines. You may request deletion of your data at any time, subject to legal retention requirements.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict certain processing of your data
• Receive a copy of your data in a portable format

To exercise any of these rights, contact us at privacy@novel-advisors.com.

8. Cookies

Our website uses essential cookies for authentication and session management. We do not use third-party advertising or tracking cookies. Analytics data, if collected, is aggregated and anonymized.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at:

Novel LLC
privacy@novel-advisors.com